Niyamtek Services Pvt. Ltd. ("Niyamtek", "we", "us" or "our"), a Matex Technologies group company, is committed to protecting the privacy and confidentiality of the information entrusted to us by lenders, borrowers and partners. This Privacy Policy explains how we handle information when you engage our services or use our platform.
01Information We Collect
In the course of providing SARFAESI execution and recovery services, we may process:
- Lender & case data - borrower particulars, loan account details, dues, asset schedules and statutory documentation provided by our client institutions.
- Contact information - names, designations, email addresses, phone numbers and correspondence of authorised representatives.
- Operational records - notices, dispatch proofs, publications, possession documentation and audit trails generated during case execution.
- Platform usage data - log information, device and access details when you use our digital portal.
02How We Use Information
Information is used strictly for legitimate business and statutory purposes, including:
- Executing SARFAESI proceedings on behalf of client lenders in accordance with the SARFAESI Act, 2002.
- Preparing, dispatching and publishing statutory notices and maintaining audit-ready records.
- Coordinating possession, auction and recovery activities.
- Communicating case status, deliverables and service updates.
- Meeting legal, regulatory and contractual obligations.
03Data Confidentiality & Security
We apply appropriate technical, administrative and physical safeguards to protect information against unauthorised access, alteration, disclosure or destruction. Access is restricted to authorised personnel on a need-to-know basis, and all case documentation is maintained in a secure, access-controlled repository.
04Disclosure of Information
We do not sell or rent personal information. Information may be disclosed only:
- To the client lender or institution to whom the case belongs.
- To courts, tribunals, regulatory and statutory authorities as required by law.
- To empanelled advocates, field agents and service partners strictly for case execution, under confidentiality obligations.
05Data Retention
We retain case records and documentation for the period required to fulfil the purpose for which they were collected and to comply with applicable legal, regulatory and audit requirements. Records are securely archived and disposed of in accordance with our retention practices.
06Your Rights
Subject to applicable law and our contractual obligations to client institutions, you may request access to, correction of, or information about the data we hold relating to you. Such requests may be directed to our Grievance Officer below.
07Grievance Officer
08Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the revised date.